Enspekt Customer Experience
Listen to customers, then act on it.
Survey your B2B customers by email in English and Arabic, read results with honest margins of error, and turn every detractor into a tracked follow-up.
- NPS, CSAT and customer effort
- Margins of error on every result
- Follow-ups with SLAs
Why Customer Experience
Feedback that leads to a fix, not a dashboard.
Survey tools collect scores and stop there. Enspekt keeps surveys next to your complaints, CAPAs and customer records, so a poor score opens real work with a deadline.
Every detractor answered
Follow-ups due within 48 hours for detractors and 120 for passives, escalated when overdue.
Numbers you can defend
NPS margins of error, Wilson intervals and a low-base warning below 30 responses.
Respectful contact
Rules against survey fatigue, do-not-survey, opt-out and marketing suppression.
What's included
Surveys: one module, everything below
Survey types
NPS, CSAT, customer effort and custom surveys from templates.
English and Arabic
Right-to-left support; every enabled language is required to publish.
Locked core library
Nine core questions whose wording cannot be edited, for comparable results.
Account-level NPS
Decision makers weighted, with response coverage per account.
Significant trends
Weekly NPS and CSAT, flagging only statistically significant change.
Branded invites
Your logo and colours, reminders on days 3 and 7, a local send window.
Confidential mode
Identities hidden, with breakdowns only for groups of five or more.
Safe export
CSV and Excel export, protected against formula injection and logged.
How it works
Build, send, read and close the loop.
- 01
Build
Template, core items
- 02
Publish
Frozen version
- 03
Send
Email, rules
- 04
Read
Margins, accounts
- 05
Close loop
SLA follow-up
Close-the-loop rules
A rule can open a complaint, CAPA, NCR or task, or pause the account.
Detractor alerts
In-app alerts for detractors and overdue follow-ups.
Response quality flags
Speeders, straight-lining, honeypot answers and duplicate IPs are flagged.
Frozen versions
Each published version is frozen, so results always match the questions asked.
Privacy controls
Data access and erasure on request, and anonymised identities after two years by default.
Scheduled sends
Send now or schedule, through email or a personal survey link.
Built forSurvey builderFollow-up handlerAccount managerQuality manager
Works with the rest of Enspekt.
Feedback lands where the work to fix it happens.
Quality and Compliance
Rules open complaints, CAPAs and NCRs from survey results, when those modules are on.
Sales
Survey feedback appears on the customer record, and account managers send in their own name.
Marketing
Marketing suppressions and bounces are respected, so nobody is surveyed against their wishes.
Take Customer Experience to your team
Everything on this page as a 4-page brochure to share with the people who run it.
PDF · 4 pages · 1.0 MB · October 2026 edition
Ready to see Enspekt in your workflow?
Oil & Gas, Manufacturing, Coating, Civil, TPI Agencies — set up a workspace with your own standards and sign-off workflows, across quality, operations, supply chain and finance.
No credit card required · Every workspace is reviewed before activation